Contact
Support email: thynkrapp@gmail.com
Response expectation: Thynkr aims to send an initial response within three business days. Complex account, safety, privacy, or App Store matters may take longer to resolve.
Moderation and escalation owner: Miguel Fierro Muñoz.
When contacting support, include the app version, iOS or iPadOS version, device model, and the step where the problem occurred. Never email reflection text, authentication tokens, invite codes, or other sensitive content.
Feedback
Send written feedback to thynkrapp@gmail.com, or choose the optional Stetos-hosted feedback agent from the Thynkr website or the app’s Settings > Feedback section. In the app, a privacy warning appears before you choose to open the separate third-party session. Do not send it private reflections, authentication information, invite codes, payment details, or urgent safety concerns.
A ritual did not sync
- Confirm the device has a network connection.
- Open Settings in Thynkr and review the sync status.
- Use Retry if it appears.
- Confirm the same Apple account is connected on both devices.
Do not delete the app while a guest ritual exists only on that device. If sync still fails, email support and share timestamps or visible record identifiers—never the reflection text.
Resume did not appear
Thynkr automatically restores only an interrupted active thinking period, including its question, elapsed time, and drafts. Conclusion and private-reflection drafts wait in Open Sessions for intentional resume. A completed or deliberately discarded ritual should not return.
A nudge is unavailable
Nudges are optional. Thynkr prefers an Apple on-device model when available. For a signed-in ritual on an unsupported device, Thynkr may request one constrained reflective question through Supabase and OpenAI; it does not send the conclusion or private reflection. A signed-out, offline, failed, or unavailable request uses a built-in nudge, so the core ritual remains usable.
Reminders are not arriving
Check Thynkr Settings first, then iOS Settings → Notifications → Thynkr. Focus modes, Scheduled Summary, and system settings can delay or silence reminders. Thynkr reminders do not contain question, conclusion, or reflection text.
Account help and deletion
Sign in with Apple provides the account connection used for Supabase-backed sync and recovery. The core ritual can also be used without an account.
For full deletion steps and the current fallback status, visit Delete your Thynkr account.
Purchases and subscriptions
When subscriptions are enabled, prices and offer eligibility come from the App Store. Eligible new subscribers may receive a 14-day free trial on the annual plan; the Apple confirmation sheet controls eligibility, the post-trial price, and renewal terms. The monthly plan does not include that annual-plan trial. Use Restore Purchases in Thynkr if active access is missing. Manage or cancel a subscription in your Apple Account subscription settings. Deleting a Thynkr account does not cancel an App Store subscription.
Apple handles billing and refund decisions. Share the product and approximate transaction date with support, but never send complete payment details.
Safety boundary
Thynkr is a guided-thinking tool, not an emergency or crisis service and not a substitute for professional medical, mental-health, legal, or financial advice. If you or someone else may be in immediate danger, contact local emergency services.
Ether and asynchronous Shared Rituals are available in the current beta. Use the in-app Report or Block controls for shared-content concerns. Shared Rituals are not live synchronous multiplayer.
Privacy
Read the Thynkr Privacy Policy, the Terms of Use, and the account deletion instructions.